Products on Sale of KORA Organics

RETURN POLICY FOR UN-OPENED AND INTACT PRODUCT

If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact KORA Organics product(s) can be returned to us for a refund under the following conditions:

• Products must be unopened and in the original condition.
• Products must be sent back within 14 days from original receipt of goods.
• Your proof of purchase / order information must also be included in the return.
• Failure to meet with these conditions will result in a refund being denied.
• Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.
• The total value of the refund will equal the payment made for the goods purchased, excluding the original shipping cost. KORA Organics does not refund the original cost of shipping that was paid by the customer.
• The customer is responsible for paying for return shipping back to KORA, in order to receive a refund, and the tracking information needs to be provided to KORA by the customer. We do not offer free return shipping at this time.

If you received your order and wish to return it to us in accordance with the conditions listed above, please contact usainfo@koraorganics.com.

We can not accept exchanges for purchases at this time.

RETURNS OF OPENED PRODUCT

Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.

If you believe the product is faulty/defective in any way (color, texture, smell), or if you experience a skin reaction, you may request an exchange of opened product.

In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing usainfo@koraorganics.com. Include in your email your name, order number and name of product, along with the reason you believe the product is faulty.

KORA Organics will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by KORA Organics.

CANCELLATIONS AND CHANGES TO ONLINE ORDERS

KORA Organics will endeavor to arrange the dispatch of your order as soon as we receive it. If you have changed your mind about your order and would like to cancel it, please email usainfo@koraorganics.com as soon as possible, quoting your KORA Organics order number. If your order has already entered the dispatch process, unfortunately, it cannot be cancelled. We are unfortunately unable to make changes to the contents of orders once the order has been placed.